The Flourishing Industry - Facility Management

Vandana, an acknowledged facility management professional holds an extensive experience of working with leading companies like LG Electronics, EXL Service, HCL, Aviva, with currently at Mercer.

Facility management is seen in new light for the past couple of years and has attracted professionals to make this function impactful and valuable. The holistic approach of facility management influences financial health of organization, employees experience, health and wellness, Sustainability, security and much more. This role requires focusing all aspects of organization and hence brings a larger responsibility on the shoulders of a facility manager. The facility managers are responsible for enabling the work environment that is best suitable for business delivery.

This function has evolved in many ways in the past few decades and its contributions play a key role in devising strategies for the success of an organization. There are international forums which advise of new trends in this area and are knowledge sharing platforms. This has not only helped in bringing international standards into practice but has standardized many processes and policies across organizations and the country.

FM activities are relevant to the various aspects and dimensions of organizations. This means that managers need to have thorough understanding of how the organization works and people’s expectation to create & implement FM strategy, planners need to understand all dimensions of the organization. Four basic dimensions can be posited - the purpose of the organization, its vision, mission, objectives, core competency & goals; the processes of work, operations & projects; the environmental context, organizational behavior, culture & market, and the product(s), infrastructure, property and facilities.

The amalgamation of cloud kitchens with food aggregators has completely redefined the F&B market in India

A clear understanding helps shape appropriate FM strategy & plans, and supports the use of the processes & operations most suited to each organization in its existing property & facilities.

Johnson & Scholes emphasize that each aspect in itself is important, but none is adequate alone. The manager who aspires to manage or influence strategy must be able to see a larger picture. A perception of the whole rather than just the parts, is critical.

Importantly known as the framing foundation of an organization that binds together any businesses’ functional upkeep, facilities management is an integral component within any business. Responsible for the overall management of an organization, it has contributed to a bigger and wider horizon of benefaction beyond its visible aptitude.

Another area with which Facility management is associated is HSE and Sustainability. The need of the hour is health and safety of the employees who are the assets of an organization. The facility management is largely responsible for congenial work environment for people, for best business output. Sustainability is of key importance for many organizations. LEED certification, Low carbon footprint and Green building status is the key requirement for many organizations.